Calem Community Forum

Facility Asset Management => Feature suggestion => Topic started by: mreyer on December 11, 2007, 04:06:41 pm

Title: Customer Input
Post by: mreyer on December 11, 2007, 04:06:41 pm

I may have missed this in the online demo.  We run a large internal hosting organization.  We would like our customers to directly input service requests like work orders.  They may request maintenance, repairs, software/hardware add ons.  New services, new hardware/software, etc etc.  However, they wouldn't necessarily know asset numbers.  The request would then be routed to a central service desk.  Did I miss this feature???

Title: Customer Input
Post by: calemadmin on December 11, 2007, 05:14:20 pm

You did not miss this feature. Currently all work requests/work orders must have asset numbers. We have added a mantis request to track this situation:

http://www.calemeam.com/apps/mantis/view.php?id=79