CalemEAM Support Services

Calem Enterprise is available as annual support subscription. There is no license fees. Read More on support prices

Calem Enterprise R7.0

New!  CalemEAM announced the availability of Calem Enterprise R7.0 in June 2010.
  • Multi-site currency for global deployment
  • PM Plan sharing and access control
  • Work order email with PDF
  • Repair process for corrective orders
  • Inventory transaction report
  • Multi-services deployment
  • Biomedical testing integration for hospitals
Read More... CalemEAM in NetworkWorld...

Calem Enterprise R6.2

CalemEAM announced the availability of Calem Enterprise R6.2 in February 2010.
  • User interface improvement.
  • Work order enhancements
  • Inventory enhancements
  • Purchase enhancements
  • Integration enhancements
  • Workflow enhancements
Read More... CalemEAM in NetworkWorld...
Product Comparisons
Calem Enterprise is the commercial open source offering from CalemEAM. It is available as Support Services including technical support, hot-fixes, patches and version upgrades. Professional services are also available for customers on Support Services. Calem Mobile Suite including Calem Offline and Calem Mobile is included in the support services of Calem Enterprise.

Calem Community Edition is available for download, use and evaluation. It is supported by the Calem community. CalemEAM does not provide support services for Calem Community.

The following is the matrix comparing services and features of Calem Enterprise and Calem Community Editions.

Product and Services Community Edition Calem Enterprise
CMMS/EAM Solution CalemEAM Public License CalemEAM Commercial License
Community Feedback and Testing Yes Yes
Rigorous CalemEAM QA Yes
Hot Fixes between Releases Yes
Support Services Yes
Technical Support Yes
Professional Service Yes
Product Manuals including Setup, User, Mobile, Administrator and Database Guides Yes
Product Features Community Edition Calem Enterprise
Calem Offline with Synchronization. Yes
Calem Mobile to deploy Calem Enterprise to mobile workers. Yes
Workflow and Alerts for Service Alarms, Work Orders and Service Requests. Yes
Multi-Organization, Multi-Site and Multi-Location for Internal and Customer Service Management. Access Control Based on Sites and Locations. Yes
Multi-site currency for global deployment across countries Yes
Multi-services for hosting asset services such as CMMS and IT in a single Calem Enterprise deployment. Yes
Role-based Access Control and Fine-Grained Customization of Modules, Menus, Forms and Reports Yes
Barcode Module for Work Tracking, Asset Navigation, Finding Work, Work Creation and Inventory Transactions Yes
Two-way integration with biomedical testing equipments to streamline maintenance operations in hospitals. Yes
IT Asset Discovery Integration for Hardware and Software Management Yes
Enterprise LDAP Integration Yes
Email Submission of Service Requests Yes
Contracts with Service Level Agreement (SLA). SLA Monitoring and Reports. Yes
Multi-site assets and locations. Asset and Location Based Service Requests and Work Orders. Asset Document and Attachment. Yes
Software Asset and tracking. Workflow Notifications of Contract Expiration and Renewal. Yes
Color-coded Service Requests, Workflow Notifications, and Access Control in Life-Cycle Management. Yes
Color-coded Work Orders, Workflow Notifications, and Access Control in Life-Cycle Management. Repair and inventory integration. External customer email with PDF attachment. Yes
Work Order Dispatch Boards to visualize work order load and assignments with drag-n-drop and drilldown by location/assets. Yes
Work Scheduling with color-coded calendar drilldown and Assignment. Yes
Preventive Maintenance (PM) Plans sharing and site-based access control. Service-based PM access control. Yes
Multi-Site Inventory with storerooms. Serialized item integration with repairs and consigned items. Yes
Extensive reports for work orders and inventory. Yes
Dashboard with Service Alarms for SLA Violations and order pastdue. Yes
RCM Failure management Yes
Rich browser Ajax client without zero insallation on desktop: a) drag-n-drop and drill-down; b) auto-completion of entities; c) virtual list views to scroll data of any sizes; and d) data links in list and record views.
Yes

For customers who are looking for CMMS/EAM solutions without excessive license fees and with top services from experts, CalemEAM Support Services deliver the best values and the peace of mind for deploying CMMS/EAM systems to manage business operations.