Author Topic: Customer Input  (Read 2340 times)

mreyer

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Customer Input
« on: December 11, 2007, 04:06:41 pm »
I may have missed this in the online demo.  We run a large internal hosting organization.  We would like our customers to directly input service requests like work orders.  They may request maintenance, repairs, software/hardware add ons.  New services, new hardware/software, etc etc.  However, they wouldn't necessarily know asset numbers.  The request would then be routed to a central service desk.  Did I miss this feature???

calemadmin

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Customer Input
« Reply #1 on: December 11, 2007, 05:14:20 pm »
You did not miss this feature. Currently all work requests/work orders must have asset numbers. We have added a mantis request to track this situation:

http://www.calemeam.com/apps/mantis/view.php?id=79
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