How to Unblock User in Calem

​A user account is blocked when a user failed to login for 4 times in a row. There are two options to unblock a user. 

1. Unblock by Another User

An admin user, or a user with edit access to user list form unblock a user.

• Go to the user list (Organization | ACL Profiles | User list)
• ​Find the user blocked, edit the user record, and clear the "Login blocked" checkbox.
  

2. Unblock by Password Reset

A user can unblock own account through password reset by a) username; and b) an email address configured at own user account. Here're the steps:

• ​Go to your Calem service login screen
• Click the "Forgot Your Password?" link
• Enter the login username
• Click "Send Email to Reset Password"
• Once you get the email from Calem to reset password, click "this link" in the password reset email
• The link will take you to a web page to reset password
• Enter a new password and retype it
• Click "Reset Password" to reset password and unblock your account.
• Finally, go to your Calem service login screen and login with your new password.

Additional resources

• Login User Setup
• User Guide and Admin Guide (customer account required)
• Calem Enterprise Training Site
  
• Calem Enterprise Blogs
  
• Calem Enterprise demo