Setup Guide for R2.1

This setup guide is for Calem Community Edition. Customers should get Calem Enterprise Installation Guide and other manuals from CalemEAM support sites.

1. Install AMP stack (Apache, MySQL and PHP)

You may skip this step if you have a LAMP stack installed already.

To install on Linux download XAMPP for Linux and follow installation instructions.

To install on Windows download WAMP and use its installer to setup the WAMP stack.

CalemEAM uses innoDB for transactions. So make sure innoDB is enabled by following instructions to enable innoDB.

Some configuration changes are necessary after the AMP stack is set up.

  • WAMP php.ini resides in both \wamp\php and \wamp\Apache2\bin. So changes to php.ini must be made in both places unless noted differently.
  • It's good practice to enable PHP error logs in php.ini. For example:
    log_errors = On
    error_log = "C:\wamp\logs\php_error.log"
  • The error reporting needs to be:
    error_reporting = E_ALL & ~E_NOTICE & ~E_STRICT & ~E_DEPRECATED

2. PDO and PEAR Setup

PDO is a thin database layer available in PHP. It is used by CalemEAM so make sure MySQL for PDO is enabled in php.ini as follows. This step may not be necessary if you are setting up on Linux with XAMP.
extension=php_pdo.dll
extension=php_pdo_mysql.dll

3. Setup CalemEAM

Use web-based installation program to install CalemEAM or upgrade from R2.0.1 to R2.1. Pointer your browser to the installation directory in CalemEAM home directory to launch the web-based installation program. For example, http://your_host/CalemEAM/installtaion/. Follow steps in the installation program.

4. Access Rights for CalemEAM

File access rights need to be configured for Linux/Unix for CalemEAM. If you are installing on platforms other than Winodws consult Access Rights for CalemEAM.

5. Test Login

You can launch CalemEAM with a link provided at the end of the installation program to log in. A test admin user is installed by default. The user name/password are: admin/admin_password.

If it's not working you may review your installation steps. CalemEAM customers can get help from CalemEAM's service engineers as part of the Support Services. Calem Community users can use the community forum to get help.

Technical Support

CalemEAM provides technical support and professional services for Calem Enterprise customers. Our service engineers are professional open source coders and have in-depth knowledge of CalemEAM.

Customers can interact with Calem Support Team via email, web and phone; and use Calem Enterprise support site at https://support.calemeam.com to file a support case, download manuals and product releases.

Technical Support

Technical support is included in Support Services. Customers can have unlimited support cases.
Number of Cases Unlimited
Email and Web Yes
Phone Business Hours
8:00 AM to 5:00 PM US Central Time
Maximum Initial Response Time 2 Business Days
P1 Case Response Time 4 Hours

P1 Support Case is for production system being down. The CalemEAM system is failing in a production environment resulting in a complete loss of productive capability. This type of problem severely impacts the customer's business objectives and requires instant response and resolution. Examples of a down production environment are a non-recoverable server crash or the complete failure of one of the CalemEAM's system components.

Professional Services

Professional services are available for customers of Support Services. Service engineers help customers with training, implementation and custom development which are critical in deploying and operating a successful CMMS/EAM solution.
  • Installation and Configuration
  • User Training
  • Data Migration
  • System Integration
  • Developer Training
  • Custom Development
For more information or if you have needs for custom service agreements contact us at CalemEAM.