Clay's Blog

These are the official blogs about CalemEAM.

How to Notify Techs of Past-Due Work Orders


​Work orders may not be completed in time. Business processes should be in place to reminder techs and management of past-due work orders.  This blog discusses the workflow process in Calem to notify techs and management of past-due work orders. 1. SLA Contract The first step to set up a contract for work order SLA man...
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1190 Hits

How to Manage Contractors by Teams in Calem


​An organization may use contractors/vendors to perform maintenance activities. This blog discusses the use of teams in managing contractors/vendors. 1. Cross-Site Teams Calem provides a flexible team structure: In the coming release of Calem R20d in August 2020 any users of active status can be added to teams.  A team may be cr...
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2644 Hits

How to Provision User in Calem by SAML SSO


In the coming release of release R20d in August 2020, a feature is available to provision users in Calem based on SAML SSO. The feature allows an organization to centralize user management in its ID Provider. Calem provisions an authenticated user in Calem, or update the user settings accordingly. A user accesses Calem The user is redirected to its...
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1156 Hits

How to Fetch Data Efficiently via REST API


This blog discusses options to keep a local copy of Calem data up to date via Calem REST API. The use case is as follows: A 3rd party app fetches asset, location and work orders from Calem.  The data fetched is stored in a local database at the 3rd party app. The app needs to fetch data from Calem periodically to keep the local copy of da...
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1253 Hits

How to Embed Data Fields in Service Request by Email


​ In the coming release of R20d one can embed data fields in the service request emails. This feature may be used by 3 rd party apps to integrate with Calem. It is an alternative to integration with Calem via REST API. The following is an email sample reporting an issue with an asset. // Email Subject: Routing device malfunction Ref#3359// Email Bo...
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1130 Hits

How to Add a New Status Dropdown in Changes


​This blog discusses the steps to add a new status and a dropdown menu for the new status in change management. The concept can be applied to other objects such as work orders. Let's use the following use case for demo: When a change is created, its status is new. We need an option to set the status of the change to On-Hold in case a change ha...
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  1593 Hits
1593 Hits

How to Use Floor Plans in Calem


Floor plans are drawings or images. They can be used as maps in Calem. For example, work orders are shown as markers and clusters of markers in an indoor business floor plan below. This blog discusses steps to use images as maps in Calem. The feature is available in Calem release R20d in August 2020.   1. Map Setup for Floor Plan The firs...
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1252 Hits

Enhancements to Inventory Module in R20c


​Enhancements have been made in the inventory module for the coming release of R20c based on customer feedback. They enable better productivity for end-users. 1. History of Bins in Receiving Parts When receiving parts to stock Calem will display current bin used for the receiving item if there is stock. Otherwise, one has to use "Pick Oth...
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  1951 Hits
1951 Hits

Asset Node Customization in Asset Tree


Asset nodes in Calem asset tree is shown as Asset number and its note field as shown in the screenshot below. This blog discusses the customization of the asset node in the asset tree. 1. Fields of Asset Node The first step is to make sure that the fields used in asset node are included in the following configuration. For instance, one needs to use...
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1820 Hits

When to Use Dev Processes in Calem


Dev processes help administrators do development and troubleshooting. They are available in the coming release of R20c in June 2020.  Menu path: Admin | Open | Dev Processes Other server processes: Admin | Open | Server Processes 1. Export Database Database export is a scheduled task performed daily in Calem Cloud Service. It allows ...
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1579 Hits

How to Mandate Data Entry in Work Order Checklist


A new flag "Note Reqd" is added to work order checklist for steps and safety measures in the coming release of R20c planned for June 2020. This feature provides a way to enforce required data entry. For instance, when a step is completed one must provide extra info such as photos, meter readings, etc. Such requirement can be mandated ...
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1479 Hits

How to Configure Calem with a Proxy


​A proxy server such as a load balancer may be used with Calem to enforce security policy or to distribute load among Calem application servers. Some configuration changes are necessary for Calem to work with a proxy server. 1. Calem URL by HTTPs If your proxy server is to terminate SSL and Calem is accessed with plain HTTP, one needs to tell ...
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1155 Hits

How to Report Work Orders and PMs Due


​In the coming release of R20c in June 2020, one can easily find out the due and past-due work orders and PMs from the Dashboard (highlighted in the screenshot below). Click a row to drill down to a form of tabs. Each tab is a list of PM work orders, Other (Non-PM) work orders, or PMs. Click "Export" button to export to excel for reporting purpose....
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1552 Hits

How to Deploy Calem with High Availability & Performance


Calem is a full-featured Enterprise Asset Management (EAM)/Computerized Maintenance Management System (CMMS) application suite. Customers can choose to deploy Calem in ways that best match their business needs. Calem Cloud Service - Calem is deployed in a cloud service provider and managed by CalemEAM. On-Premise Deployment - Calem is deployed in c...
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1136 Hits

How to Add Thousands of Images to Calem


​There may be thousands of images for asset, work order, and other objects to be imported into Calem when migrating from an existing CMMS/EAM solution after years of usage. This blog discusses an approach to add massive number of images to Calem. The approach requires some programming skills. For instance, using scripting l...
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1622 Hits

How to Integrate with Calem


​This is a summary of integration options available in Calem. They are organized into the following parts: API Integration - a third party application uses Calem REST API to integrate with Calem Event Subscription - a third party application uses REST API to receive Calem data change events Email Integration - Calem reads inbound emails t...
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1249 Hits

When to Use Work Order View in Home Screen


​Work order lists in Home screen can be customized to show work order queues based on business requirements - see this blog for more information about Home screen in Calem. Work order lists are based on work order table by default. You may choose to use work order views for work order lists if you need to show the following info...
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1515 Hits

How to Magnify List Views in Work Order Form


A user friendly feature will be available in a future release (R20c about May 2020). It allows one to magnify a detailed list view in work orders to its own list view with full screen size. It is much easier to view and operate a magnified list view in work orders. Administrators can customize other detail lists to add full-screen menu button. This...
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  1591 Hits
1591 Hits

How to Mandate Labor for Work Order Completion


​There are cases when work orders have been completed without recording who performed them. Calem provides options to mandate labor data before one can complete a work order. 1. Mandate Labor for Work Order Completion This feature can be enabled to mandate that at least one labor entry has been entered to complete a work order. A labor entry r...
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  1015 Hits
1015 Hits

When to Use the Deployment Tool for Multi-Services in Calem


The Deployment Tool for Multi-Services is available in the release R20b in April 2020. It simplifies the service management for organizations with many Calem cloud services. 1. Business Case An organization uses Calem Cloud Services for their external and internal customers. It is tedious and time consuming to set up the groups/...
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  1819 Hits
1819 Hits