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How to Unblock User in Calem

​A user account is blocked when a user failed to login for 4 times in a row. There are two options to unblock a user. 

1. Unblock by Another User

An admin user, or a user with edit access to user list form unblock a user.

  • Go to the user list (Organization | ACL Profiles | User list)
  • ​Find the user blocked, edit the user record, and clear the "Login blocked" checkbox.


2. Unblock by Password Reset

A user can unblock own account through password reset by a) username; and b) an email address configured at own user account. Here're the steps:

  • Go to your Calem service login screen
  • Click the "Forgot Your Password?" link
  • Enter the login username
  • Click "Send Email to Reset Password"
  • Once you get the email from Calem to reset password, click "this link" in the password reset email
  • The link will take you to a web page to reset password
  • Enter a new password and retype it
  • Click "Reset Password" to reset password and unblock your account.
  • Finally, go to your Calem service login screen and login with your new password.
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