As of release R2025e (July 2025) the auto-close of completed work orders is turned off out of the box. Customers with own configuration changes will not be impacted.
Completed work orders will be auto-closed after 30 days in the coming release of R2025a (March 20250). The change is made due to the following reasoning:
- Work orders are completed, accepted, and then closed.
- There are cases that acceptance is not required, leaving many work orders staying in "Completed" status.
- "To Accept" bar in the Dashboard's WO Summary KPI overwhelms other data points in the chart.
- Auto-Close work orders completed over 30 days will help reduce completed work orders ("To Accept") and render other data points easier to read.
- Alternatively, you may manually close completed work orders - see this blog.
If you do not wish to auto-close completed work orders contact Calem Support to turn off the feature, or reference Calem Admin Guide to do it for on-premise deployment.
Additional Resources
- When to Close Work Orders without Acceptance
- Work Order Acceptance
- When to User Server Processes in Calem
- When to Use Dev Processes in Calem
- How to Customize Access Control and Profiles in Calem
- User Guide and Admin Guide (customer account required)
- Calem Enterprise Training Site
- Calem Enterprise Blogs
- Calem Enterprise demo