Auto-Close Completed Work Orders

Completed work orders will be auto-closed after 30 days in the coming release of R2025a (March 20250). The change is made due to the following reasoning:

• Work orders are completed, accepted, and then closed.
• There are cases that acceptance is not required, leaving many work orders staying in "Completed" status.
• "To Accept" bar in the Dashboard's WO Summary KPI overwhelms other data points in the chart.
• Auto-Close work orders completed over 30 days will help reduce completed work orders ("To Accept") and render other data points easier to read.
• Alternatively, you may manually close completed work orders - see this blog.

If you do not wish to auto-close completed work orders contact Calem Support to turn off the feature, or reference Calem Admin Guide to do it for on-premise deployment.

Additional Resources

• When to Close Work Orders without Acceptance
• Work Order Acceptance
• When to User Server Processes in Calem
• When to Use Dev Processes in Calem
• How to Customize Access Control and Profiles in Calem
• User Guide and Admin Guide (customer account required)
• Calem Enterprise Training Site
  
• Calem Enterprise Blogs
  
• Calem Enterprise demo