Duplicate Service Request Prompts

A prompt for potential duplicate service request is added when an SR is added manually. Open SRs with matching asset/location and category are potential duplicates and will be listed if found. The feature of duplicate check is available for work orders and inventory items.

• Click "No Duplicate" to tell Calem it's not a duplicate. A new SR will be created.
• Click "Duplicate (Cancel)" to indicate a duplicate, and abort the SR creation.

Additional Resources

• Work Order Duplicate Detection
  
• How to Avoid Duplicate Item by Part Number & Specification
• User Guide and Admin Guide (customer account required)
  
• Calem Enterprise Training Site
  
• Calem Enterprise Blogs
  
• Calem Enterprise demo