Problem

A provider of physical products and services is seeking an EAM/CMMS system to manage its operations. The provider has regional divisions across the United States. The core requirements include:

• The system can be accessed by employees and customers from all divisions. Data access is controlled by administrators so internal employees and external customers can only view and operate data they are allowed to.
• The system handles preventive maintenance contracts and generates work orders with notifications to customers.
• To streamline billing work order management must support signature capturing, barcode, life-cycle controls. Completed work orders are sent to customers in PDF.
• The system allows customers to create service requests from web and emails.
• The system has inventory functions to manage all divisional warehouses and service trucks.
• The system has offline capabilities. Technicians download a subset of Calem Enterprise data to their laptops or Windows Mobile devices, visit customers and work with Calem Enterprise without requiring network connections. Two-way synchronization is provided for technicians to sync with server when network is available.
• The system allows integration with other systems including accounting, HR, and reporting.

Solution

Calem Enterprise has been selected and deployed since 2008.

• Calem Enterprise allows both employees and customers to do what they need to. The open source technologies allow CalemEAM to customize and develop features with quick time-to-market and of high quality, meeting critical business requirements.
• Unlimited-user annual support services from CalemEAM allow the provider to deploy Calem Enterprise to as many employees and customers as needed across all divisions
• Source code availability and well-designed database in Calem Enterprise allow the customer to integrate with own accounting, HR and reporting systems.