To Get Notified when a User is Added by SR Email

​Calem can be enabled to create a service request from an incoming email of authorized domains. A user is created when the incoming email does not exist in Calem. A monitor user can be configured to get notified when a new user is created in this case.

• Menu path: Organization | ACL Profiles | Monitor User
• Have the flag "SR New User" checked to receive notification
• Have "No Email?" checked if no other notification is needed.

This notification is important when there are multiple sites for an organization. The new user is created for a site by the email address match. More than one site might match the user's email.

• Once the notification email is received, a monitor user may evaluate if the site is assigned correctly.
• If not, the site may be changed from Organization | ACL Profiles | User List.
• The new SR may be re-assigned to the proper site for processing.

Additional Resources

• How to Embed Data Fields in SR Email
• Batch Update via Export/Import
• Calem Integration Part II: REST API
  
• Calem Integration Part III: Custom Triggers
  
• User Guide and Admin Guide (customer account required)
• Calem Enterprise Training Site
  
• Calem Enterprise Blogs
  
• Calem Enterprise demo